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FetchGoat Privacy PolicyEffective Date: 1/1/2025Last Updated: 12/31/2024FetchGoat, Inc. ("FetchGoat," "we," or "us") is committed to protecting the privacy and security of our users' data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our logistics SaaS platform (the "Service").ScopeThis Privacy Policy applies to all individuals who interact with us through our Service, including customers, prospects, partners, and users of our website or mobile application.Information We CollectWe collect various types of data to provide the Service, improve user experience, and comply with regulatory requirements. The categories of personal information we collect include:1. Account Information: When you sign up for an account or subscribe to our Service, we may collect your name, email address, password, phone number, company name, and other identifying details.
2. Usage Data: We collect data on how you use the Service, including:
* Login history
* Activity logs (e.g., shipments created, updated, or canceled)
* Error reports
3. Payment Information: When you pay for our Service, we may collect your payment method details, such as credit card information or bank account details.
4. Contact Information: We may collect contact information from customers, prospects, or partners, including names, email addresses, phone numbers, and job titles.
5. Logistics Data: When you use the Service to manage logistics operations, we may collect data on shipments, carriers, packages, tracking numbers, and other related information.
6. SMS Notifications: If you opt-in for SMS notifications, we will also collect your mobile number and any additional information necessary for us to send you text messages.How We Use Your InformationWe use your personal information for various purposes:1. To provide and improve the Service: We use your account information, usage data, and payment information to deliver our Service, manage your account, and troubleshoot issues.
2. To communicate with you: We may send you newsletters, promotional materials, security updates, or other important notices related to the Service.
3. To personalize your experience: We use your data to provide tailored recommendations, improve user interface, and enhance overall performance of the Service.
4. To comply with regulatory requirements: We collect and store certain information to meet applicable laws, regulations, and standards (e.g., tax reporting, compliance with anti-money laundering regulations).
5. For internal purposes: We may use your data for research and development, marketing analysis, or other business-related activities.
6. SMS Notifications: If you opt-in for SMS notifications, we will send you text messages to keep you informed about important updates related to the Service (e.g., shipment status, promotions).Sharing Your InformationWe do not share your personal information with third parties except in the following circumstances:1. Service Providers: We engage various service providers to help us operate our Service (e.g., hosting services, payment processors). These third-party vendors may access your data solely for the purpose of providing their services.
2. Compliance and regulatory purposes: We share your information with authorities or other parties as required by applicable laws, regulations, or standards.
3. Partnerships and collaborations: In some cases, we may partner with organizations to co-deliver value-added services or offer joint promotions.Security MeasuresWe implement robust security measures to protect your personal data:1. Encryption: We use industry-standard encryption (e.g., SSL/TLS) to safeguard sensitive information.
2. Access control: Only authorized personnel have access to your account and data.
3. Data backup and disaster recovery: We maintain regular backups of our systems and data.Your RightsAs a FetchGoat user, you have the following rights:1. Right to access: You can request access to your personal information we hold about you.
2. Right to rectification: If your information is inaccurate or incomplete, you can ask us to correct it.
3. Right to erasure: In certain circumstances (e.g., when data processing is no longer necessary), you may request that we delete your data.
4. Right to object: You have the right to object to our use of your data for marketing purposes or in other specific situations.SMS Opt-outIf you opt-in for SMS notifications, you can opt-out at any time by:1. Replying "STOP" to a text message from us
2. Sending an email to support@fetchgoat.com with the subject line "Unsubscribe from SMS"
3. Using our Service settings to disable SMS notificationsChanges to This Privacy PolicyWe reserve the right to update this Privacy Policy at any time without prior notice. When we make significant changes, we will notify you through email or other suitable means. We encourage you to review this policy regularly for updates.How to Contact UsIf you have questions about our Privacy Policy or would like to exercise your rights:Email: support@fetchgoat.com
Phone: +1-539-239-GOAT (+1-539-239-4628)We are committed to maintaining the confidentiality, integrity, and security of your personal information.Effective Date: This Privacy Policy is effective as of 1/1/2025 and will be updated from time to time without prior notice.